This place could really use some service training! Clearly, the Palms isn't on the strip and if walking around the strip is something you've been dreaming about, this isn't your hotel. You wouldn't think an actual "resort" management team would be like your apartment manager! Checking-in took eons as well not because the process was long, but because I had to wait in line with only one working receptionist and a handful of rowdy travelers. How poorly managed is this place? Anytime I asked for anything, should it be a bowl or something trivial, it would take ages, providing the ultimate apartment manager experience as well. Also, I couldn't get most of the living room lamps and lights in the bathroom to work properly, and it took a considerable time to get it fixed. The hotel only provides wifi on ONE electronic and as a person traveling with a laptop and a smart phone, it was quite frustrating. Getting your dishes washed everyday was also a big luxury! That being said, there are definite downsides. I felt like a wealthy local sipping wine covered in cushions while watching the sunset. It was the apartment experience I hoped to get when I booked the place (despite the lofty "resort" fee imposed on the property) and more. I loved the humongous bed, all three TVs, cushion-covered sofa, clean bath tub, and the chic kitchen table. My overall experience was quite pleasant, considering I wasn't there entirely for a vacation.
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